The majority of the project is done. All that is left is some landscaping and cleanup. Dotting i's and crossing t's. This will be the last of the full blog entries as the staff moves on to other projects. Don't fret, you aren't through with me. Thurston County Public Works has many persona on the Social Media front. Keep in touch via our Facebook page, our website, and our informational Twitter feeds. You can also email us at anytime, it gets lonely in that dark basement. OK, it's not dark... but, technically, it IS a basement.... Kathryn
The Yelm Highway Project has been going on for a long time. Some of you may not know it, but it had been over ten years in the planning and property acquisition stages leading up to the actual contract bidding and ground-breaking ceremony.
When the project started (in the planning stages) we would not have had the opportunity to use the internet to help to keep you informed of job conditions and progress. Yes, we know it has seemed like a snail's pace to those of you having to deal with the daily intrusions. We really have listened to your calls and read your emails and responded as we could.
The blog and Twitter were a new thing for us to try. I'll explain a little how it worked and maybe you will understand why it seemed a bit disconnected at times.
The project was overseen by Thurston County Project Coordinator Theresa Parsons and her staff of county inspectors, and two or three in-house staff. There were two inspectors who were on the job when the contractor was working. The general contractor selected by low bid was Miles, Inc. and they, in turn, have had many sub-contractors doing the specialty work. Now, in addition to overseeing this, we added the new task of "social networking" into the mix with the hope that we could get information to you more quickly in some cases and with the lighter and more personable feel than traditional media.
Due to the complexities of responsibilities and liabilities, it was decided that one person should be responsible for filtering all of the posts and tweets, and this should be a person that was both familiar with County policies and also social media and technology. This should have helped to avoid such things as inappropriate posts, topics, & policy violations. Enter the final team members. Thurston County Public Works Information Technology (I.T.) Department.
One member of the IT team has been with the county for over 20 years, starting on the roads maintenance crew as a flagger, so she is familiar with all phases of construction. She also has a keen interest in social media so she volunteered to take the lead on this endeavor.
The idea was, get the daily plan, text it or phone it to Kathryn by 7AM so she could get the first Tweet out before leaving for work(50-mile commute).
While the inspectors started their days early, often they didn't get daily plans until after 7 am so that is why often the tweets didn't appear until after 8 am.
If there was a problem on site, it was more important to deal with that first, and then let Kathryn know so that she could send out the Tweet.
One of the challenges was juggling the schedules, vacations, illnesses, daily lives, and commute times of the various members of the team.If someone called in sick, often the replacement wasn't aware of the workflow or process.
The blog was another challenge. Often things didn't really change enough to warrant a post, but we didn't want you to forget about us. We had the occasional "oops!" We had hoped to have more pictures, but really, for those that lived or drove the area, how many more pictures of a torn up road do you need to see? By now you all are probably intimately familiar with construction, delays, and mud... we don't want to raise your blood pressure any higher. But as you can see, we still managed to get quite a few posts out there.
These are all things we will get better at with each project.We have enjoyed the chance to interact with you throughout this project and invite you to continue to follow our other Social Media outlets as we expand the ways in which you, the Public of Thurston County can interact with us, your Public Works Department. We welcome your feedback on our social media efforts via email at PublicWorksInfo@co.thurston.wa.us
The Yelm Highway Team 2010-2012
| Theresa Parsons, Coordinator |
| Gordon, TC Inspector |
| John, TC Inspector |
| Steve, TC Engineering Staff |
| David, TC EngineeringStaff |
| Kathryn, IT Support The paving is done, the delays are through. It's been really fun blogging for you! |
